Terms & Conditions

Welcome to the dreamsofcornwall.co.uk website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team through our contact form

1. Use of the website

1.1 Access – You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

1.2 Registration – You warrant that the Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives through our contact form. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

1.3 Indemnity – You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

1.4 Our rights – We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

1.5 Third party links – To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

1.6 Recommendations – When you use our website, you’ll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you’re browsing the site. These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products. Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference. We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on our website. Details of the products we recommend – such as price – are correct at the time recommendations are originally made to you, but can be subject to change without notice.

2. Our Contract

2.1 These Terms and Conditions govern the supply of goods sold by Dreams of Cornwall (we and us) to the customer (you).

2.2 All orders placed by you and purchases of goods from us (whether via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us delivering the goods to you at which point a legally binding contract is constituted between you and us.

2.3 The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

3. Ordering

3.1 On our website, you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the “Place order and pay” button on the checkout page.

3.2 All orders placed by you and purchases of goods by you from us are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.

3.3 Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

3.4 Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• You’re not meeting the eligibility to order criteria set out in the main Terms & Conditions

3.5 Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
• Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn’t affect your statutory rights if goods are faulty or not as described.
• If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
• You can cancel by using our contact form.
• If you decide to cancel, you should return the goods to us at your cost within 30 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This does not include the cost of delivery.
• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

4. Price, Payment & Vouchers

4.1 The price payable for the goods you order or purchase is as set out in store and on our website at the time you submit your order, plus any charges for delivery as advised to you. All prices include the current applicable VAT rate unless otherwise stated.

4.2 Occasionally, we advertise goods at a promotional price; you must quote the relevant promotion code, otherwise you may be charged the full price.

4.3 Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

4.4 We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.

4.5 For website orders, payment can be made by most major credit or debit cards or via Paypal, by completing the relevant details on the checkout page.

4.6 By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal you confirm that the PayPal account being used is yours.

4.7 All credit/debit card holders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.

4.8 We recommend that you do not communicate your payment card details or PayPal details and password to anyone, including us, by email. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.

4.9 The format of our invoice and statements to you will solely be dictated by us.

4.9 Voucher Codes apply only to full price items only – unless dictated otherwise by the promotion details

4.9a Voucher Codes cannot be used on Sale items or Gift Cards.

5. Delivery & Title

5.1 We aim to deliver the goods in accordance with your order usually within the stated delivery time (except in exceptional circumstances) but not more than 30 days after the day you place your order, unless otherwise agreed between you and us. Further information about delivery of our goods can be found at our delivery page

5.2 Before placing your order, please refer to the delivery options set out on our delivery page to ensure that we can deliver to your address. A valid signature may be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately.

5.3 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control, the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.

6. Availability

6.1 All goods are made to order and we aim to dispatch within 2 working days (excluding weekends & bank holidays). If we are unable to meet these timeframes we will clearly communicate this on the website but in the event of you placing an order and us being unable to dispatch within our timeframe with no notice provided on the website, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed.

7. Cancellation, Returns & Refunds

Cancellation

7.1 You may cancel your order and return the items purchased to us by giving us notice of cancellation within 14 days of the date of delivery to you. In relation to goods delivered to you, you may need to take delivery of the goods before you can cancel your order if the goods are placed into our delivery process before we receive your notice of cancellation. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order runs from the date of the delivery of the last shipment to you.

7.2 You will lose your right to cancel after the expiry of the 14 day period (this does not affect your rights if there is any problem with the goods).

7.3 To exercise your right to cancel, you may inform us of your decision to cancel by post, phone or email using our contact details.

7.4 On cancellation for whatever reason, where you have received the goods you must return the goods to us in their original packaging without undue delay and in any event within 30 days after the day of the cancellation at your cost, unless we agree that you may dispose of them, in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. You must return goods with all components and also any promotional items received (including free gifts) or discounted additional products. For more information on the ways in which you can return the goods you have received, please see the Returns section of our website.

7.5 Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled) minus the original delivery charges. We will pay the refund within 14 days after the day we safely receive the goods. We will refund you using the same means of payment as you used to pay for your order or purchase.

7.6 Your right of cancellation does not apply to goods that are altered to your requirements, made to measure, made to order, made to your specifications or clearly personalised.

Faulty Goods

7.7 Where the goods are being returned because they are faulty or incorrect, we will meet the cost of return delivery but we ask that you allow us to nominate the carrier. Your right to return goods in these circumstances is not limited to the 14 day period in clause, you will have 24 hours to notify us the product is faulty and 30 days to return them to us and to arrange a replacement or refund.

7.8 Personalised items can only be refunded if they are received damaged in the post. This must be reported to us within 24 hours of delivery and details of damage provided. Please ask delivery personal to report when packaging is damaged on their system or refuse delivery to have item returned to sender.

Legal Rights as a Consumer – The provisions of this clause do not affect your legal rights if you are a consumer.

8. Termination

8.1 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder.  Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.

9. Events Beyond Our Control

9.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).

10. Disposal of Electrical and Electronic Equipment

10.1 The WEEE regulations (January 2013) ensure that the amount of waste on certain electrical and electronic equipment is reduced, separated from household waste, collected separately and ultimately disposed of in a sound environmental manner (recycled and recovered).

11. General

11.1 If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.

11.2 Unless stated otherwise, any “Was” prices shown have been charged for a minimum of 14 days at the previous higher price, and those products were available to buy at that higher price on our website. Please contact us (details below) if you would like further details.

11.3 All images are for illustration purposes only. Contents / accessories shown in images are not included unless stated in product description.

12. Contact Details

12.1 If you wish to make an order, cancel or discuss your order, or make a complaint with respect to your order, please contact us by post at:

Dreams of Cornwall, Beacons, Holywell Road, Cubert, Newquay, Cornwall, TR8 5EY

By phone on 07779 822668 (calls may be recorded for quality and training purposes).

By email at hello@dreamsofcornwall.co.uk

13. Privacy Policy

13.1 When you provide us with personal information (whether purchasing from us or registering with us or otherwise) by doing so you agree to our privacy policy

14. Alternative dispute resolution

14.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Union has set up an Online Dispute Resolution (ODR) platform. If you are not happy with how we have handled a complaint about your transaction, disputes may be submitted for online resolution to the ODR Platform at ec.europa.eu.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

15. Cookies

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

If you have any queries about our terms, please don’t hesitate to contact us